At Maison Exa, we aim to process all orders within 1–2 business days. Once your order has been fulfilled, standard shipping times are typically 8–12 business days depending on your location. All orders include free shipping, and tracking information will be provided once your package has been dispatched. While we do our best to ensure timely delivery, please note that shipping times may vary due to carrier delays or high order volumes. If you have any questions about your order, you can contact us anytime at support@maisonexa.com.
Returns & Refund Policy
We want you to love your Maison Exa purchase. If your item arrives damaged, defective, or incorrect, we will gladly offer a replacement or a full refund. To be eligible, issues must be reported within 7–14 days of delivery with clear photo evidence. Outside of damage-related cases, all sales are considered final due to the nature of our products and fulfillment process. If you need assistance with an order, our support team is always available at support@maisonexa.com.