Refund policy

Returns & Refund Policy

 

We want you to love your Maison Exa purchase. If your item arrives damaged, defective, or incorrect, we will gladly offer a replacement or a full refund. To be eligible, issues must be reported within 7–14 days of delivery with clear photo evidence. Outside of damage-related cases, all sales are considered final due to the nature of our products and fulfillment process. If you need assistance with an order, our support team is always available at support@maisonexa.com.

Unfortunately we cannot accept returns on sale items or gift cards.